Support Center

We're here to help you succeed

Our dedicated support team is committed to ensuring your clinic gets the most out of Arc. Reach out anytime—we're always ready to assist.

Support Hours

Monday – Friday

8:00 AM – 8:00 PM ET

Saturday – Sunday

Emergency support only

Currently Open

Quick Resources

Security

HIPAA & compliance

FAQs

Common questions

FAQ

Frequently Asked Questions

Find quick answers to common questions about Arc

Getting started is simple. Schedule a demo with our team and we'll walk you through the platform, understand your clinic's needs, and create a personalized onboarding plan. Most clinics are up and running within 2-4 weeks.

Absolutely. Arc is built with healthcare-grade security from the ground up. We maintain full HIPAA compliance, including BAA agreements, end-to-end encryption, and regular security audits. Your patient data is protected with the highest industry standards.

We offer comprehensive onboarding training for your entire team, including live sessions, video tutorials, and documentation. After launch, you have access to our dedicated support team via email, phone, and chat during business hours.

Arc is designed to complement your existing workflow. We offer integrations with major EHR platforms and can work with your IT team to ensure seamless data flow. Our API is flexible enough to accommodate custom integration needs.

Your data belongs to you. If you ever decide to leave Arc, we provide a complete export of all your data in standard formats. We also maintain data for a transition period to ensure continuity of care.

You can report issues through multiple channels: email support@arc.healthcare, call our support line, or use the in-app help feature. For urgent issues, we recommend calling directly for the fastest response.

Still have questions?

Our team is happy to walk you through Arc and answer any questions about how it can work for your clinic.

Schedule a Consultation